Nature isn’t always consistent. Lavender grown in Washington State will have a different scent than lavender grown in Provence. Sometimes your garden tomatoes taste sweeter one year than the previous years. Weather, soil, and other factors can make a big difference. This is the reason that, from time to time, our products may not be consistent with what you’ve experienced in the past. We do our best to make our products consistent, but sometimes the ingredients have different ideas; the harvest of helichrysum is slightly
different because it was a particularly warm summer, or our primary supplier may be out-of-stock because of a crop failure so we need to go to another supplier. Sure, we could add some chemicals so that our products create exactly the same experience time after time but we aren’t about to do that. We like to think that experiencing variability in nature just connects us more with the earth.
You have our guarantee that we are doing our best to ensure you receive the absolute finest product on earth. Just remember, it’s earth.
However, should you be in any way not 100% satisfied, please let us know. Our goals is for you to enjoy living with and looking forward to enjoying our products so whatever happened… we’ll make it right for you. Guaranteed!