FAQ
Certified Organic | Vegan | Non-GMO | Cruelty-free
YES! Every product is made at our facility in Massachusetts. As well, our ingredients are sourced from suppliers in the United States; specifically: California, Connecticut, Florida, Massachusetts, New York, Oregon, and Wisconsin .
YES! Every single one without exception. Each product is certified annually by Baystate Organic Certifiers under the USDA’s National Organic Program. Click Here to view our Organic Certificate.
No, and here’s why. The only ingredient that could be somewhat questionable regarding gluten is the oat we use in our face masks and scrubs. But, all the research we obtained from the Chicago Celiac Disease Center before including oats into those products suggest that oats are technically gluten-free since they aren’t a type of wheat, barley or rye grain, the three groups of whole grains that naturally contain the protein gluten. Instead of containing gluten, oats actually have a protein called avenins. Avenin is a protein similar to gluten, however, research has shown that most people with celiac disease can safely eat avenin.
Problems can occur if oats are produced in the same place as wheat, barley and rye, as the oats can become contaminated with these other grains. Because our oats are USDA certified organic we are very confidant that contamination is unlikely given that avoiding cross-contamination is a major consideration when issuing a USDA organic certification; we know, we’ve been through it. Therefore, with all that, we didn’t find there to be a need to be certified as gluten-free.
YES! Every product and product ingredient is both raw and vegan. Raw means that we do not heat any ingredient above 100-degree F. In fact, the only ingredients we warm are the shea butter and coconut oil for the body moisturizer. They are warmed only to the point where they become soft enough to easily mix with the other ingredients and achieve the creamy texture. And unlike many skin care products, we use nothing animal-based; not even bees wax. See our certified vegan listing on the PETA Beauty Without Bunnies list.
Absolutely not!
While ALL of our products meet the criteria of both EWG (Environmental Working Group) and MADE SAFE, their annual verification processing fee is, simply put, too costly for us. It would cost us tens of thousand of dollars ANNUALLY for all of our products to receive these verifications. Every one of our product ingredients is listed on our packaging and our website. We welcome any questions you have about our ingredients and the source of our ingredients but for the time being we prefer to keep our product prices affordable.
Yes! Our toothpaste is USDA certified organic (which you already know) but the ingredients are also food-grade. So, there is nothing in there that would hurt a child. The question; however, is the lack of fluoride. Many public water supplies add fluoride which is controversial in itself but we at Made Simple consciously decided to not include fluoride given the nature of our product. There are so many more components to healthy teeth (and body) that adding more chemicals isn’t the answer.
We considered creating a more “kid friendly” line of toothpaste meaning it would be sweeter to the taste (maybe with honey) but haven’t because we honestly believe that getting kids to brush their teeth shouldn’t be about getting a treat; so to speak. Starting with something natural at an early age might break that all too common habit of thinking that toothpaste should taste like candy and must kill instead of enrich the already anti-bacterial agents in your mouth.
Here’s the thing about a product that doesn’t contain any fillers or stabilizers, in warmer temperatures the product can soften. However, just because the toothpaste isn’t quite “paste” it’s still just as good. We decided that it was simply OK to be a little different for the sake of having a truly natural product. If the softness is of concern, simply keep the toothpaste below 76-degrees or put it in the refrigerator.
NO! Of course, humans are animals and when we play around to come up with a new product experience, we test it on ourselves first. Friends next! But we never test on non-humans of any kind. We are proud to be listed on the Logical Harmony, PETA Beauty Without Bunnies and Leaping Bunny sites as a Cruelty-Free / 100% Vegan company.
Nope! We ship through the USPS using a flat rate plus shipping is FREE with an order of $85 or more. Even so, plastic is horrible stuff and we want nothing to do with it. We will always use glass jars and bottles and metal lids.
We ship either USPS Ground Advantage, USPS Priority or USPS Overnight. Orders placed before 2 p.m. on any weekday will be shipped the same day. Orders placed over the weekend will be shipped on Monday. Once your order has shipped, a tracking number will be emailed to you. For orders under $85, we charge flat-rate shipping fee of $5.95 (Ground Advantage), $10.95 (Priority) or $42.00 (Overnight). For orders over $85, shipping is free. Our goal is to get you your order as quickly as possible, so even though you may have asked for Priority, oddly enough, sometimes Ground Advantage is faster, so we ship the latter.
You have our guarantee that we will do our best to ensure you receive the absolute finest product on earth. However, should you be in any way not 100% satisfied, please let us know. While we do not offer a refund nor the return of product, we will provide an alternate products free-of-charge. Of course, if product is damage upon receipt, please let us know immediately and we’ll send a replacement free-of-charge to the same address as the original product purchase order. Unlike returning a pair of pants, for example, there is nothing we can do with a returned product other than discard it. Dislike of scent, product consistency changes, allergic reaction or taste do not apply under the guarantee since that’s a personal choice. Our goal is for you to enjoy living with and looking forward to enjoying our products so whatever happened… we’ll make it right for you.
YES! As a Made Simple Skin Care affiliate; place links, promotional banners and available products on your website and begin earning commissions. You will be able to promote Made Simple’s exclusive line of USDA certified products, exclusive offers and earn commission starting at 10% commission with potential for 20% based on performance. Learn More
Yes, we do to qualified companies. Click Here to submit a request for a wholesale account. Please know, we do not authorize any Amazon Seller accounts.
In order to maintain low minimums and reduced prices for all our customers, we do not honor free sample requests to the general public. Very reasonably priced samples are available for all of our products.